Case Studies


LOS ANGELES HABILITATION HOUSE

HOW INNOVATIVE ONLINE PROGRAMS HAVE IMPROVED WORKER TRAINING

ABOUT LAHH: 

Since 2009, Los Angeles Habilitation House, Inc. (LAHH), a 501c(3) non-profit organization, has offered employment and career opportunities to people with disabilities throughout Southern California. One key to its success is the ongoing training and educational opportunities LAHH provides its workers.

TRAINING DISABLED WORKERS

CEO Guido Piccarolo and Vice President Nancy Albin maintain a firm commitment to helping every one of LAHH team members reach their full potential in the building services field and believes that on of the corner stones to accomplishing this is through ongoing training and education. They utilize (OS1), a high-performance management system for cleaning based on team cleaning principles, in a variety of commercial and government buildings where they operate.

When they first join LAHH, workers receive extensive training called Boot Camp, which is provided in a classroom setting using ManageMen’s certification courses. This format enables the (OS1) trainer to see the unique strengths of each employee and tailor sessions and materials to their specific need. It also allows them to move through the (OS1) process using the (OS1) Boot Camp Playbook, at a speed that is appropriate to each student’s learning ability. Depending on their assignment, individuals will be trained on one of four specialist positions, including Light Duty, Restroom, Utility and Vacuum.

LA HABILITATION HOUSE

“We’ve found the video and all the educational material, such as the Playbook, scouting report and (OS1)ian language offered in the online system to be very effective for training our employees,” said Guido Piccarolo, CEO. “Our team can access the video and the material from their own devices and it has been very effective in helping them learn and retain the information.”

Once employees complete Boot Camp and basic training, they are offered to participate in the Certification Program to bring to a new and higher level the knowledge and execution of their daily work.

This allows employees to grow and mature in their professionalism. The employees enrolled in the program are offered in a classroom setting to learn and review material, which includes the study playbook, scouting reports, videos and homework. At the end of three month period, the participants take a test. Once they successfully pass the exam, employees receive a completion certificate from ManageMen. They also enjoy a graduation ceremony organized by LAHH where they are recognized for their hard work. During a graduation ceremony held this September, the graduates received a polo shirt with the Light Duty patch in addition to the certificate.

 

NEW ONLINE SYSTEMS SIMPLIFY TRAINING

To further improve its training resources and to help employees become familiar the computer and online learning opportunities, LAHH tested ManageMen’s new online Janitor University training platform. It piloted the program with 16 workers who were assigned their own unique ID and password to use the system.

LAHH employees were provided with a computer and were shown how to log onto the online Janitor University portal. Through easily navigable prompts, each user was guided through the training curriculum specific to their assignment. The curriculum is presented in the form of videos and slides. LAHH also holds a bi-weekly classroom training to supplement the online modules, but the online system made it easy for team members to guide themselves through the coursework at their own pace. Some users still required the assistance of a mentor/coach or family member, but most employees have been able to navigate the system on their own.

“We’ve found the video and all the educational material, such as the Playbook, scouting report and (OS1)ian language offered in the online system to be very effective for training our employees,” said Guido Piccarolo, CEO. “Our team can access the video and the material from their own devices and it has been very effective in helping them learn and retain the information.”

 

The system tracked their progress, providing LAHH administrators with an insight into their performance at any time through the Team Leader feature. Because the training took place over several days, the interface made it easy for each team member to pick up right where they left off once they log into the system.

Once each of the team members completed the online training, they took the online certification assessment/exam. Following completion of the exam, they received an immediate notification acknowledging that they either passed or failed.

Of the original 16 employees who participated in the pilot test, 13 successfully completed the online program. Three employees were unable to commit to the class schedule and will complete the class at a later time.

“When we began using the new online training and certification system, we knew it would be a great resource for our team members, but we didn’t realize just how much it would enhance the level of training we’re able to provide,” added Piccarolo. “It made more vibrant the learning time during classes and it has offered our employees more independence and developed self-confidence, because they are able to learn on their own and at their own pace. It also makes very efficient the amount of time we dedicate in training and education, which enables us to continue focusing on other areas of our business.”